Returns & Exchanges
All returns and exchanges require that the original sales receipt accompany the item, any and all boxes, packaging, and paperwork provided at the time of the sale. Cash refunds will be issued to the original purchaser only with the original sales receipt. Credit card charges will be issued to the original purchaser on the card to which the item was charged. Items purchased using a store credit or gift card will be reissued onto a new gift card. Gifts being returned without the original receipt will be handled on a case-by-case basis. Oaks Jewelry reserves the right to refuse the refund or exchange if the original sales receipt is not presented. Coins, bullion, and rounds are excluded from the return, exchange and upgrade policies at Oaks Jewelry.
Any items outside of the terms and conditions of this return policy will be handled on a case-by-case basis. It is our intention to treat our customers fairly and honestly, and we will do our best to present options that are fair to both parties involved.
Extended Holiday Return and Exchange Policy
Oaks Jewelry is extending the return and exchange policy for the 2019 Holiday season.
Any fine jewelry or luxury watch purchase made between November 1 and December 24 is eligible for a money back guarantee through 1/15/2020, and exchange on jewelry items purchased in-store and online through 1/30/2020. All other conditions of the Oaks Jewelry return policy must be satisfied to obtain a full refund.
The exchange policy for handbags, sunglasses and fashion watches is extended and is 30 days from the date of purchase.
New and Pre-owned Jewelry
Oaks Jewelry offers a 30-day money back guarantee, and 60-day exchange on jewelry items purchased in-store and online. Some jewelry items may include a security tag. A refund will only be offered if this tag remains attached to the item. Additionally, items eligible for refunds must be in the same condition as when purchased (unworn, unaltered, and not damaged in any way). Returns or exchanges are NOT allowed on special order items. Charges for customizations, including but not limited to sizing, engraving, monogram orders or custom orders will be deducted from the refund or exchange value.
Oaks Jewelry offers a 3-day refund on all luxury watch purchases. This refund is subject to the following conditions. Watches must be in the same condition as when purchased. Watches will contain one or more security tags; these tags must still be attached to the watch to receive a full refund. All original boxes, paperwork, store invoice and any other items issued with the watch must accompany the watch to receive a full refund. Oaks Jewelry reserves the right to refuse a refund or to charge restocking fees if any of the above conditions are not met. Outside of the 3-day return policy, Oaks Jewelry offers a 30-day exchange period for Luxury Watch purchases that meet the conditions listed above. Returns or exchanges are NOT allowed on special order items.
Handbags, Sunglasses, and Fashion Watches
Oaks Jewelry offers a 30-day exchange period for all handbags, sunglasses, and fashion watches purchased in our stores. All items must be unworn, undamaged, and not altered in any way. If the item had a security tag attached, that tag must remain attached to be eligible for exchange.