Warranty and Upgrades


Warranty Policy

Oaks Certified Pre-Owned Jewelry Warranty

All pre-owned jewelry items have been cleaned, polished, and inspected for defects. Oaks Certified guarantees pre-owned jewelry items to be free from defects in workmanship and materials for one year after the date of purchase. In order to maintain this Oaks Certified Warranty, jewelry must be inspected at one of our locations every 90 days. The Oaks Certified Warranty does not cover normal wear and tear caused by the client. This warranty is limited to repair or replacement of the item at the discretion of Oaks Jewelry. If another company or jeweler performs work of any kind to the jewelry item, this warranty is void completely. It is important to remember that the Oaks Certified Warranty is not a substitute for an insurance policy.

Oaks New Jewelry Warranty

All new jewelry items have been inspected for defects. Oaks Jewelry guarantees all new jewelry items to be free from defects in workmanship and material for one year after the date of purchase. In order to maintain this warranty, jewelry must be inspected at one of our locations every 90 days. The Oaks New Jewelry Warranty does not cover normal wear and tear caused by the client. This warranty is limited to repair or replacement of the item at the discretion of Oaks Jewelry. If another company or jeweler performs work of any kind to the jewelry item, this warranty is void completely. It is important to remember that the Oaks New Jewelry Warranty is not a substitute for an insurance policy.

Oaks Luxury Watch Warranty

Luxury watches are guaranteed to be free from mechanical defects for two years after the date of purchase. In order to maintain this warranty, your luxury watch must be inspected at one of our locations one year after purchase. This warranty does not cover normal wear and tear caused by the client. 

Belair watches purchased at Oaks Jewelry will be eligible for free battery replacement for the life of the watch.

Fashion watches purchased at Oaks Jewelry are eligible for free battery replacement for the first year after the date of purchase.

Upgrade Policy

Oaks Jewelry offers an upgrade option on any item purchased in-store or online. We are happy to offer you the full value of your original purchase for any fine jewelry or luxury watch to put towards any fine jewelry or luxury watch purchase at least two times the previous purchase price.

For example, if you purchased a diamond ring for $500, you will receive an upgrade credit of $500 towards your fine jewelry or luxury watch purchase of $1000 or more.

Due to material properties of pearls, alternative metals, rubber, leather, or other non-precious metals, we are unable to accept these items for an upgrade. Luxury watches include Rolex, Breitling, TAG Heuer, and Cartier. These watches may be subject to a servicing and refinishing fee of $250 or more depending on the condition of the watch. All original paperwork and boxes must accompany any luxury watch or jewelry item being assessed for upgrade.

Your sales receipt will indicate if your purchased jewelry item is not eligible for the upgrade program for any other reason.

Fine jewelry items eligible for upgrade include jewelry constructed of precious metals, with or without diamonds and gemstones, which are still in saleable condition.

Personalized jewelry is excluded from this policy.